Your visitors don’t all write the same way. Some write Standard Arabic, some write their dialect as they speak it, some mix Arabic and English. A good assistant understands them all and replies in clear language everyone understands.
Understands the dialect, replies clearly
tuut understands questions written in Arabic dialects and replies in simple Standard Arabic or in English, depending on the visitor. That keeps every reply clear and professional.
The goal is for visitors to feel understood — not for the assistant to imitate their dialect.
English, and mixing the two
If a visitor writes in English, the assistant replies in English from your own content. If they mix both, it replies in the language that dominates the question.
How to help the assistant understand
- Name your services the way people say them: the official name and the everyday one together.
- Add questions as you receive them: in the words your customers actually use.
- Review the conversations: and add what the assistant didn’t understand to your FAQ page.
