The clinic phone rings all day with the same question: “Do you have a slot?”. When that question becomes a direct booking on the website, the front desk can focus on the patients in the clinic.
How booking in the chat works
- The patient asks: about the doctor or service and a suitable day.
- The assistant shows free slots: from the clinic’s own calendar.
- It confirms the booking: collects the name and phone number, and the appointment reaches you instantly.
What you need to prepare
The list of doctors and specialties, each doctor’s hours, and the length of each appointment type. If you have pre-visit instructions, like fasting before a blood test, write them down so the assistant can remind patients.
Insurance questions
List the insurers you work with and what they cover. The assistant answers from that, and anything not written goes to the front desk.
Privacy first
The assistant gives no diagnosis or medical advice; its role is reception, booking and general information. Any medical question goes to the doctor.
Start with one service
Pick your most-requested service and enable online booking for it first. Once patients and staff are used to it, add the rest.
